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Legal

Terms of Service
& Refund Policy

Wolve LLC  ·  Effective Date: April 27, 2025  ·  Georgia, United States

Please read these Terms of Service ("Terms") carefully before using the Services provided by Wolve LLC. By accessing or using wolve.io or any of our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. Acceptance of Terms

By creating an account or using our Services, you confirm that you are at least 18 years of age, have legal authority to enter this agreement, and agree to comply with these Terms and our Privacy Policy.

2. Description of Services

Wolve LLC provides AI-powered business automation services including:

  • AI voice agent setup and deployment
  • Prebuilt CRM subaccount provisioning via GoHighLevel
  • AI chatbot widget for websites
  • Lead capture, missed call text-back, and follow-up automations
  • Dashboard, pipeline, and mobile app access
  • Reputation and review management (Standard and above)
  • Done-for-you setup, management, and consulting (Personalized plan)
  • Website design and development services (one-time service)

3. Accounts and Registration

You agree to provide accurate and complete information, maintain the security of your credentials, notify us of any unauthorized use of your account, and be responsible for all activity under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription Plans and Billing

Plans

  • Basic Plan — $55/month
  • Standard Plan — $80/month
  • Personalized Plan — $800/month
  • Website Builder — $1,500 one-time payment

Billing

Subscription fees are billed monthly on the date you initially subscribed, processed securely through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

Price changes

We will provide at least 30 days' notice before any price increase for existing subscribers. Continued use after the change constitutes acceptance.

Taxes

Prices do not include applicable taxes. You are responsible for all taxes imposed by any governmental authority in connection with your use of our Services.

5. Cancellation

You may cancel your subscription at any time by contacting us at info@wolve.io or +1 678-990-7630. Cancellation takes effect at the end of your current billing period. You will not be charged for subsequent periods.

6. Acceptable Use

You agree NOT to use our Services for any illegal or unauthorized purpose, to transmit spam, to attempt unauthorized access to our systems, to harass or harm any individual, to reverse engineer any part of our platform, or to resell access without our written consent.

7. Intellectual Property

All content, features, and functionality of the Wolve.io platform are owned by Wolve LLC and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use our Services during your subscription. You retain ownership of all data you upload or create using our Services.

8. Third-Party Services

Our Services integrate with GoHighLevel and Stripe. Your use of these platforms is governed by their respective terms. We are not responsible for the availability or practices of third-party services.

9. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee specific results including leads generated, appointments booked, or revenue earned.

10. Limitation of Liability

To the fullest extent permitted by law, Wolve LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the total amount you paid to us in the 3 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Wolve LLC and its officers, directors, employees, and agents from any claims, liabilities, or expenses arising out of your use of the Services or violation of these Terms.

12. Governing Law

These Terms are governed by the laws of the State of Georgia, United States. Disputes shall be resolved through binding arbitration in Georgia per the rules of the American Arbitration Association. You waive any right to class action.

13. Changes to Terms

We may update these Terms at any time with notice via email or our website. Continued use of our Services after such notice constitutes acceptance.

14. Termination

We reserve the right to suspend or terminate your access at any time if you violate these Terms or engage in fraudulent activity.

15. Contact

  • Email: info@wolve.io
  • Phone: +1 678-990-7630
  • Website: wolve.io
  • Wolve LLC, Georgia, United States

This Refund Policy outlines the terms under which Wolve LLC provides refunds. By subscribing to or purchasing any of our Services, you agree to this policy.

1. Monthly Subscriptions

General policy

All monthly subscription fees are non-refundable once a billing cycle has begun. You retain access to your plan's features until the end of the current billing period.

Free trial

You will not be charged during the free trial. You may cancel at any time during the trial with no charges incurred.

Cancellation

Cancel at any time by contacting info@wolve.io or +1 678-990-7630. Cancellation takes effect at the end of your current billing cycle.

Exceptions

We may consider a refund in the following circumstances:

  • You were charged incorrectly due to a billing error on our part
  • Your system was never deployed due to a technical failure caused by Wolve LLC
  • You experienced a documented service outage caused by us lasting more than 72 consecutive hours

Requests must be submitted within 7 days of the charge to info@wolve.io. We will respond within 5 business days.

2. Personalized Plan

The first month's fee is non-refundable once onboarding has commenced. Subsequent months are non-refundable once the billing cycle begins. You may cancel at any time and retain access through the end of the period.

3. Website Builder — $1,500

Before work begins

Full refund of $1,500 if cancelled within 48 hours of payment before any work has started.

Discovery & planning complete

$1,200 refund (20% retained by Wolve LLC).

Design mockups delivered

$750 refund (50% retained by Wolve LLC).

Development complete

$375 refund (75% retained by Wolve LLC).

Website delivered & approved

No refund.

Includes up to 5 revision rounds. Additional revisions may incur fees agreed upon before work proceeds.

4. How to Request a Refund

Contact us with your full name, email, date of charge, amount, reason, and any supporting documentation:

  • Email: info@wolve.io
  • Phone: +1 678-990-7630

We will respond within 5 business days. Approved refunds are processed to your original payment method within 5–10 business days.

5. Chargebacks

Please contact us before initiating a chargeback. We reserve the right to dispute chargebacks and suspend accounts where chargebacks are filed without prior contact.

6. Changes to This Policy

We may update this policy at any time. Changes will be posted with an updated effective date. Continued use of our Services constitutes acceptance.

7. Contact

  • Email: info@wolve.io
  • Phone: +1 678-990-7630
  • Wolve LLC, Georgia, United States
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